When a motorist accidentally build the wrong sort of fuel in his Enterprise hire car, he did not expect the firm to clean out his account to pay for the repairsToby Gawin still doesn’t fairly know how it happened. The regular car hire user knew that the Mazda he’d just picked up from the Enterprise rental office in Durham was a diesel. And he thought that was the fuel he was buying – but he somehow managed to build 30 litres of petrol into the car that had been given to him empty by the rental company. Two miles later the car spluttered to a halt.
But what started out as a simple inconvenience (he handed the car back to Enterprise and made other arrangements) turned into a financial disaster after the car hire company grabbed £9200 from his bank account to pay for the damage – without warning.