I was promised the money under its ‘never deliberately undersold’ pledge,but it never arrivedI wonder whether you could back me with what has become a matter of principle. After many emails and phone calls, a simple promise seems to be beyond John Lewis, or I wonder how many other people have experienced similar.
In October last year I bought a watch online using John Lewis vouchers. I then discovered it was £10 cheaper in a rival tall street store. I passed on all the details to John Lewis and it confirmed it would refund me the £10. It wanted to credit an online account,but as I don’t have one I asked for a voucher instead. This was confirmed, yet after numerous follow-up emails and calls I still haven’t got my refund. Continue reading...
Source: theguardian.com