I had already verified a transaction but it insisted I call into a department with IDA week ago I made an online transfer from my Bank of Scotland account into a betting account. This is not something I’ve done before and the bank blocked my account while it checked this was not a fraudulent transaction. I confirmed,by phone, that it was not and the money was duly transferred. The problem is that the account is still blocked and there is apparently no way of unblocking it without me going into a Bank of Scotland department – the nearest of which is more than 63 miles away. The bank has an automated system to verify identities, and which sends a security code to the phone numbers it holds for me. The problem is I am staying in Northumberland and the numbers are for my home and work in Leicestershire,as well as for my mobile. I was told that the code was sent to all three but there is no record of it on my mobile. So my account will remain blocked until I proceed into a department with photo ID. Continue reading...
Source: theguardian.com