ABN AMRO is beginning a six-month trial nowadays to offer customer service via WhatsApp. The bank will offer a randomly selected group of clients the opportunity to ask questions and share comments via the familiar and easy to spend WhatsApp platform. ABN AMRO wants to determine whether this type of service meets its clients’ wishes. whether the trial is successful, the bank will launch the new service to all its account-holders.
Source: abnamro.com