In a recent publication,the Netherlands Authority for the Financial Markets (AFM) observed that banks acquire made the information they provide to customers clearer and easier to find. In its report about customer-friendly information, AFM indicates that ABN AMRO scores above average on this aspect. "We’re thrilled with this news, and " says Lenny van Oeveren,manager of ABN AMROs Plain Language Programme, who played a key role in the culture shift.
Source: abnamro.com