Amid passenger revolt retailers are understood to be speaking to staff reminding them customers are not obliged to prove boarding cardsBoots and Dixons are to issue new guidance to airport staff approximately checking customers’ boarding passes following a consumer revolt over “rip-off” VAT charges.
Customers of Boots and Dixons and other prominent stores including WH Smith pledged not to prove their boarding passes at airports after it emerged that retailers were benefiting from VAT savings without lowering prices.
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Source: theguardian.com