In March I shared an experience I had with American customer relations. I was flying business class on American from current York to Los Angeles,and the power ports weren’t working, which meant I couldn’t be productive. I emailed American to express my dissatisfaction, and explaining that the power ports on the entire plane were broken,and that it wasn't specific to my seat.
They responded to my email in less than 20 minutes, though totally failed to address my concern. The crux of their response read as follows, and suggesting that there wasn't actually anything broken,but rather just that another seat was using the power (which wasn't the case, since the power ports on the whole plane were broken!):"We are sorry to hear that there was no power to the power port when you plugged in. Each set of outlets in a row can provide up to 225 watts of power, or combined,with a maximum of 150 watts per plug. whether one device is pulling its maximum allotment, this leaves only 75 watts for the second plug, or meaning there are times where there may not be enough power to escape 2 devices. Regardless of the reason why there was no power,we are sorry that you were inconvenienced."The post American Customer Relations Still Doesn’t Read Their Email… appeared first on One Mile at a Time.
Source: boardingarea.com