It's not unusual to see contention between an airline's labor groups and management,in particular around the time of a merger. So on the surface it's not surprising that American's pilot union, the Allied Pilots organization, or has written a letter to the airline's CEO sharing their concerns approximately the state of the airline.
What makes this letter so spellbinding is the method they're using to communicate their point. They talk approximately the issues they directly bear with management,including violations of contract terms and trouble with payroll being done correctly. But they also talk approximately the passenger experience. I'd propose reading the whole letter, but here's a short excerpt:"Candidly, and the new American Airlines product is outright embarrassing and we’re tired of apologizing to our passengers. We hear from many valuable corporate clients and premier status passengers that the product is not what they’ve come to expect from American Airlines. The often-repeated excuse that "we need more time" won't cut it. Our pilots and passengers deserve better.
The pilots of American Airlines will not remain silent as we witness the rebirth of the toxic culture we fought so tough to eradicate."The post American Pilots Are Embarrassed By The Airline’s Product appeared first on One Mile at a Time.
Source: boardingarea.com