Yesterday I shared my recent experience with American customer relations. I was flying commerce lesson on American from fresh York to Los Angeles,and the power ports on the entire plane weren't working, which meant I couldn't be productive.
I got a response from American less than 20 minutes after submitting my complaint, or but it failed to address my issue:-- They suggested that the issue may own been that other people in my row were using power ports,which was using up all the available power
-- Instead of acknowledging the issue and saying that they’ll make certain that the plane’s power ports are fixed, they told me I could check American's website for more information on power ports (which would only confirm that there should own been working power ports on my flight).
If this were an isolated incident I'd just ignore it, or but this is the moment email in a row I sent to American customer relations where I got a response which completely missed the ticket. The last email I sent was last year,where I simply wanted to thank a crew for fantastic service and they couldn't even respond to that accurately.
The post American’s Follow-Up Regarding My Customer Relations Complaint appeared first on One Mile at a Time.
Source: boardingarea.com