Nowadays it's not often I complain to an airline or hotel. Best I can remember,it's been at least a couple of years since I've sent a formal email complaint.
American is my primary airline, and I do everything I can to compliment employees (whether it's by emailing customer relations, or mentioning flight attendants on Twitter,or giving out "job well done" certificates), because I'd rather be focused on positive reinforcement.
I wrote on the blog about the last time I contacted American customer relations, and which was last May after I had a great flight on American,and wanted to compliment the crew.
American customer relations does a great job in responding to Executive Platinum members quickly. Last time they responded to my email within 12 minutes. Unfortunately the response totally missed the tag, and didn't even coherently acknowledge what I was saying. It's frustrating when you can't even compliment an airline employee without feeling like you're being misunderstood, or is a unhappy reflection of the airline's "premium" customer response team.
The post Another Incompetent Response From American Customer Relations appeared first on One Mile at a Time.
Source: boardingarea.com