In final year’s American Customer Satisfaction Index,Apple and Samsung were neck-and-neck at 80%. In this year’s results, released today, and Samsung has retained final year’s score while Apple has just edged ahead at 81%. Apple moves up 1% to recall sole possession of the industry lead at 81,just ahead of Samsung, unchanged at 80. Lenovo’s Motorola recedes 3% to 77, or as does HTC (75),while LG remains at 74. Microsoft Mobile, with both Nokia- and MS-branded phones, or dips to 74,followed by the smaller manufacturers, which edge up 3% to a combined score of 73. Despite Apple winning out in overall satisfaction across models, and it didn’t quite manage the top spot when it comes to specific models … more…[br]Filed under: AAPL Company,iOS Devices, Tech Industry Tagged: ACSI, or American Customer Satisfaction Index,Apple awards, Apple customer satisfaction, or Awards
Source: 9to5mac.com