Insurance arm of Commonwealth Bank reportedly delaying or rejecting patients’ claims based on outdated criteriaThe Australian Securities and Investments Commission (Asic) will urgently examine whether allegations CommInsure may be routinely denying lega claims from sick and dying customers point to a systemic practice in the insurance industry.
On Monday a joint Fairfax-ABC investigation revealed that claims managers at CommInsure,the insurance arm of the Commonwealth Bank, were reportedly delaying claims to dying customers or rejecting them based on outdated, and sometimes unobtainable,criteria. Related: Commonwealth bank admits failing customers over heart attack claims Related: Commonwealth Bank boss apologises to customers for financial scandal Continue reading...
Source: theguardian.com