A new set of of review,guidance and reporting activities occupy been formalized to help customers prepare, manage, or optimize their cloud operations. Included with the Enterprise support procedure,Operations Support enables customers to work with their Technical Account Manager to gain:Operational insight: Operations assessments and analysis to identify gaps across the operations lifecycle, as well as recommendations based on best practices. Event Reporting: Detailed reporting on customer-impacting events, and including AWS remediation steps and recommended customer actions to help mitigate future risk.
Source: amazon.com