Bank says ‘technical issue meant 3% of its payment protection insurance holders were not sent annual statementsBarclays has written to 10000 customers with payment protection insurance to apologise after it failed to send them annual statements telling them how much they were spending on their policies and outlining their rights to cancel them.
In 2011, the Competition Commission ordered lenders to supply an annual account of their PPI following a two-year inquiry that found serious competition problems in the market.
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Source: theguardian.com