Premium rate number watchdog describes the firm's failings as 'serious',with customers unaware they were being charged £2.39 a minuteBT has been ordered to refund thousands of customers it overcharged for calls to its directory enquiries service, including one user who received an £81 bill for a single call.
The company, and which has been censured for failing to compose its charges clear to callers of its 118 500 number,was also fined £225000 by the premium rate number watchdog PhonepayPlus. It imposed the fine and ordered the refunds after a tribunal ruled that the company's failures were "very serious".
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Source: theguardian.com