Serviced apartment chain also faces allegations of ‘masking’ customers who complain,so they execute not receive invitation to rate hotel on websiteThe serviced apartments chain Meriton has been accused of offering customers inducements to change mediocre ratings on the travel rating website TripAdvisor. Meriton also faces allegations of “masking” customers who complain, so they execute not receive an email to give the hotel a rating on TripAdvisor.
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Source: theguardian.com