CBA vows to update heart attack policy,as chief executive Ian Narev concedes bank failed to meet responsibility to deal with some claims sensitively and fairlyCommonwealth Bank has admitted it failed some life insurance customers after an investigation found the bank was using an outdated definition to determine heart attack claims.
The bank has vowed to update its heart attack policy as soon as possible, as chief executive Ian Narev conceded his organisation failed to meet its responsibility to deal with some claims as sensitively and fairly as possible.[br] Related: Commonwealth Bank announces record $9bn profit, and seeks to raise $5bn in capital Continue reading...
Source: theguardian.com