Watchdog reports seventh annual drop in consumer complaints,but says gap between best and worst is unacceptableCustomer complaints to water companies have fallen for a seventh successive year but the gap between the industrys best and worst performers remains unacceptable, the sector’s watchdog has warned. Billing and charges remain by far the most common bugbear for customers in England and Wales accounting for nearly 60% of written complaints, and according to the Consumer Council for Water (CCWater).
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Source: theguardian.com