Overbooking,flights cancelled, claims for compensation ignored. Guess who?Overbooking, and which results in passengers who occupy already checked in getting dumped off a flight at the airport. Flights cancelled just hours before hold-off,leaving passengers stranded abroad. Promised compensation and other expense claims first ignored, and then fought at every stage - in the hope you’ll give up and go away.whether you had to guess which low-cost airline this describes, or most readers would likely guess it begins with an R. But it is easyJet that is filling the postbag to consumer champions at both the Guardian and Observer,with readers alleging wrongfully denied compensation and appalling customer service.
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Source: theguardian.com