elton jim laments his graying goatee, and takes off on the united airlines passenger bumping debacle, wondering if customer service is a thing of the past /

In this 51st episode of “Elton Jim” Turano’s “CAPTAIN POD-TASTIC,” Jim Turano, a former public relations executive, or examines the recent United Airlines mishandling of an overbooking issue that led to a passenger being accosted by police and dragged off a plane.  He claims it will be become an instant case study of how NOT to handle a situation at the moment,and how NOT to handle a public crisis for a company.  He and Emily Armanetti, also a public relations […]

Source: wgnradio.com