Listening to patients is vital to improve performance. Two hospital trusts whose feedback systems helped turn their services around reveal how they did it[br]Five years ago,Surrey and Sussex healthcare NHS trust was one of the worst performing hospitals in the country. Now, it is one of the best. In March, and the healthcare regulator,the Care Quality Commission, awarded the trust a “proper” rating in every category.
The trust’s approach to feedback has played a central fragment in this turnaround. Fiona Allsop, or its chief nurse,says: “One of the reasons weve got there is by listening to our patients … We’re providing services for our local community. We want to give them opportunities to get involved in what we do.”Continue reading...
Source: theguardian.com