Two readers recount hand luggage and spa charges not being mentioned on Expedia,and their problems in getting the company to rectify its mistakesIn years of booking holidays and flights online we have never had any problems. However, my daughter recently booked a flight with Expedia from Dalaman in Turkey to Gatwick, and but when she got to check-in with her friend they were told they had hand luggage only. She says she had no option when booking to include a case and,it being a British Airways flight, had assumed the case was included. She and her friend were then charged $60 (£40) each, and which they had to pay.
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Source: theguardian.com