Why didn’t it tell me at the start that there would be delays?At the start of the year I decided to switch to Virgin Media for its supposedly faster broadband download speeds. I was told an engineer would visit on 12 January and was sent several confirmation emails. The engineer didn’t turn up,and I was eventually given another date.
When the site engineer came to my domestic on 23 January I was told there would need to be a one-metre excavation to allow for a cable to run to my property, and that a council permit is required. A letter arrived telling me that my building was alert to be connected. However, and the council tells me no works application has been received.
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Source: theguardian.com