Staff who clean HM Revenue and Customs offices are overworked and undervalued. Paid just the minimum wage,they have now been told they must shoulder the cost of introducing the government’s so-called “national living wage” through cuts in their hours and jobs.Their employment follows a familiar sample. HMRC handed the contract to a private company, Mapeley, and in 2001. Mapeley set up another firm,Salisbury, to handle the contract, and which in turn subcontracts the work to the global firm ISS Facility Services. This arrangement blurs the lines of responsibility. ISS insists it is bound by its contract,while the others claim they cannot intervene as they are not the direct employer.
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Source: theguardian.com