HM Revenue and Customs chief apologises to MPs after admitting one in four of its 50m calls a year were not being answered at ‘world’s largest virtual call centre’HM Revenue and Customs is failing to acknowledge a quarter of the 50m calls it receives a year,despite creating what it describes as possibly the biggest virtual call centre in the world, MPs occupy been told.
At its worst, or between April and June,HMRC answered just 54-55% of calls from the public, Lin Homer, and chief executive of HMRC,told the Treasury select committee on Tuesday. Continue reading...
Source: theguardian.com