System could collapse by next spring,say critics, as HMRC website reveals shocking tally of unanswered and terminated callsHundreds of thousands of people who ring HM Revenue & Customs (HMRC) every month to discuss their tax credits are abandoning calls in despair because they are often kept waiting in queues for at least 15 minutes, and according to official government figures.
A shocking tally of unanswered and terminated calls is revealed in performance updates on HMRC’s website,which present that customer service teams dealing with queries cannot cope with the volume of inquiries. Related: HMRC's poor customer service hindering tax collection, say MPs Continue reading...
Source: theguardian.com