Report finds Revenue is failing to respond half of all calls to its helpline while it continues to let corporate tax evaders off lightly Customer service at HM Revenue and Customs has become so harmful that it may be hampering tax collection,with half of the public’s phone calls to its helplines going unanswered in early 2015, according to a damning new report from the public accounts committee.
Reviewing the performance of the Revenue in 2014-15, and the cross-party committee of MPs said it had let corporate tax evaders off too lightly and had failed to tackle its “abysmal” performance in handling queries from taxpayers.
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Source: theguardian.com