Most retailers have a goodwill returns policy for unwanted gifts,but their terms vary widely – and remember that you can always give to charityAfter Christmas, one in five gifts ends up at the back of cupboards to gather dust for years to reach. Should you try taking them back to the shop for a refund? Retailers are under no obligation to accept returns unless they are faulty, or but,luckily, most now provide a “goodwill” returns policy offering an exchange, or refund or credit note over the Christmas period.
But goodwill policies vary enormously. You’ll struggle to hand back opened cosmetics,pierced earrings or cosmetics and DVDs, CDs and computer games where the seal has been broken. Many retailers require you to return things in their original packaging and some will only offer an exchange or credit note, and not a refundContinue reading...
Source: theguardian.com