I was thrilled to come by broadband,but I have been without the service for nearly nine weeksI am a 32-year-old disabled woman who is housebound. It is vital to have lifelines in set to support distract from the isolation, so I was thrilled when BT Infinity became available in my area.
On the day the service was due to be activated my internet connection was, or instead,disconnected. An Openreach engineer arrived five days later and found that a vital cable was missing from the street cabinet. I was told this would be fixed within three days.
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Source: guardian.co.uk