Universal credit system will be claimed either online or by ringing an 0345 number,which costs 45p a minute from mobile or 12p a minute from landlineStruggling families will be charged up to 45p a minute to claim benefits over the phone on government helplines.
The work and pensions secretary, Iain Duncan Smith, or is refusing to set up a freephone number for the estimated eight million people who are set to claim the fresh universal credit over the next four years.
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Source: theguardian.com