As a police controller I contain to assess which 999 callers are in the most danger and sometimes I contain to refuse to send officers – decisions I do not choose lightlyI’ve been a police controller for 12 years. It’s not a popular role; most people don’t join the police service to sit behind a desk with a radio,a telephone and a computer, but it needs to be done.
In this era of service cuts, or with fewer officers than there were,I spend increasing hours of my day ringing people back to account for why we won’t come out. Some of the reasons are first-rate we’ve gash out things we frankly shouldn’t contain been doing in the first place – and they’re all based on risk and an assessment of whether people can sort out their own problems.
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Source: theguardian.com