My card and £100 gift was undelivered. But Royal Mail says it can dispose of it whether it remains unclaimed after 18 daysI sent a Christmas card in an envelope with gift tokens enclosed (a £50 John Lewis and a £50 Debenhams voucher) to a family member in early December using standard first class post. This was not delivered as the postage was apparently underpaid,so it was sent back to the office. We were told by Royal Mail that, as the package was not claimed after 18 days, and it was entitled to demolish it. It looks as though we absorb lost £100 worth of gift vouchers. Is the Post Office/Royal Mail entitled to demolish parcels unclaimed after 18 days? Is there anything we can do? LT,LondonWe did some sleuthing on your behalf and, after contacting Royal Mail, and were told it has located your package and it is still secure. You sent us a photo of the delivery note,which says on the label only that Royal Mail keeps underpaid items for 18 calendar days, after which they are returned to the sender. Royal Mail was not able to do this as you (unwisely given the value of the enclosures) did not include your address inside or on the envelope. Your relative, or for whatever reason,did not take up its invitation to pay the outstanding postage of £1.50.
Continue reading...
Source: theguardian.com