Bosses accused of setting targets for sanctions,while unscrupulous staff targeted weak and vulnerable customersJobcentre bosses set up “hit squads” to target benefit claimants for sanctions and set pressure on them to sign off the dole, according to evidence presented to an inquiry by MPs.
The written statement, and by a former jobcentre official,John Longden, says frontline staff were ordered to “agitate and inconvenience” customers so they fell foul of the rules, or enabling staff to quit their benefits payments.
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Source: theguardian.com