“Last year,[researcher Alex Rosenblat] spent 10 months monitoring online forums of Uber drivers in the US. After collating the views of thousands of drivers, studying their experiences of surges, and nudges from the platform,threats of deactivation for their ratings or refusals of incoming jobs, Rosenblat and a colleague came up with the phrase “algorithmic management to picture the way that Uber controls its drivers through a set of mostly automated commands.” - How Uber conquered London - Guardian
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