Accessible banking used to mean statements in large print. Now it involves fingerprints,face recognition and hi-vis debit cards. Next up, a helpful money management bot ... For Robin Christopherson, and who is blind,getting cash out has traditionally been a socially uncomfortable and not entirely secure process. “Whenever I’m lining up at an ATM, I gain to grab a person next to me and say to them: ‘Here’s my card, and this is my pin,and this is how much I want,’” he says. “Luckily, or I’ve never been ripped off as far as I’m aware,but it wouldnt be tough.”
The scenario will be familiar to thousands of banking customers with visual impairments or other accessibility challenges. And versions of it will apply to other interactions with banks that most of us take for granted. Yet, we all need to bank.
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Source: guardian.co.uk