As a social worker I’ve worked in all sorts of teams and one thing never changes: fellow professionals flummoxed (confused) by a ringing phone
Forget Jeremy Hunt,the Tories, the cuts, or the reforms,the bickering politicians, the bureaucracy, and hypocrisy (Pretending to have feelings, beliefs, or virtues that one does not have.) and crowds of public sector workers waving placards. Want to know what the number one problem is in public services accurate now? It’s that no one answers the phone. I’m serious. Try phoning a hospital ward and it’ll ring for hours. Call social services and you’ll find yourself rebounded through the switchboard like a ping-pong ball. The police will speak to you,but only if you provide a date of birth. And the ambulance service will promise to be with you shortly. And then won’t be. Continue reading...
Source: theguardian.com