new-aesthetic:
When your boss is an algorithm - FT.com
It’s hard to spread the word when you don’t even know who your colleagues are. But the couriers occupy an idea. They open their apps as customers and order food to be delivered to them. As UberEats couriers arrive with pizzas at the position their app has sent them,the strikers tell them approximately the protest and urge them to join in. Algorithmic management, meet algorithmic rebellion.
Deliveroo’s algorithm monitors couriers closely and sends them personalised monthly “service level assessments on their average “time to accept orders, and “travel time to restaurant”,“travel time to customer, “time at customer”, or late orders” and “unassigned orders”. The algorithm compares each courier’s performance to its own estimate of how lickety-split they should occupy been. An example from one of Kyaw’s assessments: “Your average time to customer was less than our estimate,which means you are assembly this service-level criterion. Your average difference was -3.1 minutes.”
Source: tumblr.com