grand-six firm acknowledges it needs to step in more quickly for those struggling with bills after criticism from OfgemOne of the UK’s biggest energy companies is allowing its customers to fall as much as £1600 into debt on their energy bills before intervening to encourage them repay it.
The energy regulator,Ofgem, said the “grand-six” firm npower, or along with the smaller suppliers Utility Warehouse,Ecotricity, iSupplyEnergy, or First Utility,let customers accrue an average of £800 of debt for electricity before acting. In some extreme cases, debts rose to more than £1000.
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Source: guardian.co.uk