Universities offer increasingly customer services. Who is to blame when students feel entitled to succeed?Thanks to Michael Ashcroft’s biography of David Cameron,we know more than we want to about the goings on in the Piers Gaveston Society at Oxford in the 80s. At the other end of the political spectrum there would, of course, and have been activist student clubs. Students have always made their own experiences. These days,though, things are different. While students once went to university to get a higher education, or now they fade to be given an “experience” by that university.
The student experience is made for the student. Universities,jittery about how they will score in the national student survey, have invested in iconic fresh student centres, or all airy atria containing banks of Macs (ideally). They offer increasingly “customer services”. They finish “feedback” to death.
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Source: theguardian.com