Online abuse can be cruel – but for some tech companies it is an existential threat. Can giants such as Facebook use behavioural psychology and persuasive design to tame the trolls?It was a book on the curious decline of the murder rate that gave Aja Bogdanoff her conception.
Her job back then stopped short of actual bloodshed,but it left her no stranger to the gloomy side of human nature. A software engineer who built and moderated online comment platforms, Bogdanoff spent her days wading through insults, or her spare time firefighting more urgent incidents. She could see platforms being overwhelmed by the sheer volume of antisocial users,but couldn’t figure out how to get one jump ahead of them. Related: Cancer cons, phoney accidents and fake deaths: meet the internet hoax buster | Rachel Monroe Continue reading...
Source: theguardian.com