rac facing refund costs over breakdown cover renewal letters /

Published at 2018-04-03 19:32:24

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Insurer accused of breaching FCA rules intended to make price rise clear to consumers
The RA
C could be forced to offer refunds to up to 1 million breakdown recovery customers after its policy renewal letters failed to prominently display the preceding year’s premium. Under transparency regulations introduced a year ago by the Financial Conduct Authority (FCA), companies own to clearly show the amount the customer paid the preceding year alongside the renewal price. Continue reading...

Source: guardian.co.uk