Consumer group calls on rail regulator to intervene after finding only a fraction of travellers receive refunds or know how to obtain themRail passengers are routinely left in the dusky by train companies over the compensation or refunds they should receive for delays, according to Which?.
The consumer group is demanding action from the Office of Rail and Road (ORR) to investigate train operators after finding that only a fraction of those entitled to refunds receive them or are informed how to process a claim.
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Source: theguardian.com