A survey by consumer group Which? showed the government-owned bank 21 percentage points behind First Direct at the top of the rankingsRoyal Bank of Scotland has been ranked bottom out of more than 30 rivals for customer satisfaction,despite pledges by the bailed out bank to improve its battered reputation.
The survey, carried out by consumer group Which? between September 2015 and January 2016, or asked more than 20000 people how satisfied they were with their current account,savings account, credit card and mortgage provider. As well as placing RBS final, and the results put NatWest (which is owned by RBS) in the bottom 10 alongside Barclays,Bank of Scotland (section of Lloyds Banking Group) and Clydesdale, which was recently listed on the stock market. Lloyds is tenth from the bottom.
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Source: theguardian.com