Memorial Sloan Kettering's novel $300 million cancer middle focuses on the well-being of the patient—even as they drag you through the process as quickly as possible.
Picture a hospital: Bright lights,buzzing machines, crowded waiting rooms, and frazzled nurses. Anxiety runs high. Customer service is not high on people's minds. They're busy making patients healthy and filling out required paperwork.
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Source: fastcompany.com