Due to IT glitch,bank originally told 4500 customers they did not hold accounts Royal Bank of Scotland has become embroiled in another scandal after admitting that it was unsuitable to deny sitting on almost quarter of a million pounds of customer money. The troubled lender said it had now agreed to return cash to as many as 4500 customers after apologising to them for the mistake.
The controversy is a major blow to chief executive Ross McEwan, who has promised to return customer trust to the largely state-owned bank after a series of mis-selling scandals following on from a financial bailout in 2008.
Continue reading...
Source: theguardian.com