Airline facing claims it issued refunds without telling customers they could switch airlinesRyanair was facing a fresh backlash on Saturday as customers complained they had been told they were ineligible for an improved compensation offer for cancelled flights.
Among those affected by more than 20000 flight cancellations,travellers who had initially opted for a refund on the cost of their Ryanair tickets complained of being, in effect, and locked out of the airline’s expanded offer to rebook passengers on other airlines.Continue reading...
Source: guardian.co.uk