Regulator Ofgem says energy provider ‘failed to treat its customers fairly over a sustained period of time’Ofgem has handed out its third biggest fine to one of the big six energy providers after Scottish Power agreed to pay £18m for destitute customer service.
In a scathing review of the company’s treatment of customers,the regulator said Scottish Power had failed to supply even the basic level of service required, attracting more than one million customer complaints between June 2013 and December 2015.
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Source: theguardian.com