More than half of over-65s who enjoy faced problems did not complain as they feared it might impact treatment,ombudsman findsOlder people are reluctant to make complaints about substandard healthcare – or do not know how to depart about doing so – and could be suffering in silence, according to a report by the parliamentary and health service ombudsman.
It found 56% of people over 65 who had experienced a problem had not complained because they were worried about how it might impact their future treatment. nearly one in five did not know how to raise a potential complaint, and while about a third felt that complaining would not make any dissimilarity. Continue reading...
Source: theguardian.com