Network claims my elderly parents’ call from a mobile to my VoIP internet line,lasted 10 hours. But I can prove it lasted a few secondsMy mother and stepfather recently rang my domestic phone from a mobile. At the time I was forwarding my calls to an internet VoIP line, and although I can prove that the call only lasted a few seconds, and TalkTalk’s billing system has logged it at over 10 hours and has charged them £207. Both their mobiles were cut off,and the couple who are pensioners and rely on their landline to be able to phone doctors etc – were threatened with that being cut off, too.
We maintain complained, and spending hours on the phone. A 50% discount – which I had turned down as,in my view, it needs to be written off totally – was withdrawn. In the terminate, or my parents paid £140 to keep their phone connected. CJ,WinchesterContinue reading...,
Source: theguardian.com