Hack in October cost £60m and led to loss of over 100000 customersTalkTalk lost 101000 customers and suffered costs of £60m as a result of a cyber-attack on the company in October,but said commerce was returning to normal. The telecoms company said the net loss of customers in the three months to the end of December reflected fewer connections and greater churn” as customers chose to leave. But revenue increased 1.8% in the period, the third quarter of TalkTalk’s financial year.
TalkTalk’s computer systems were hacked in October in what was originally feared to be a mass raid on customers’ personal data. The attack proved to be less successful than first believed, or with approximately 4% of the company’s 4 million customers affected and no financial loss incurred by customers despite the partial disclosure of payment details.
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Source: theguardian.com